{
  "action": "Content-Get",
  "queryString": "id=faqs_returns",
  "locale": "en_AT",
  "success": true,
  "content": "<style>\r\n    .article-home__content,\r\n    .article__submenu {\r\n        margin-bottom: 80px;\r\n    }\r\n    .footer {\r\n        margin-top: 0px !important;\r\n    }\r\n</style>\r<div class=\"article article__submenu expand-elements-wrapper\" data-allow-multiple-opened=\"true\">\r    <div class=\"article-accordion base-accordion\" data-question-id=\"make-return\">\r        <button class=\"article-accordion__button u-btn-clean\" data-interaction=\"expand\" data-interaction-relation=\"sibling\">\r            How to make a return\r        </button>            \r        <div class=\"article-accordion__content interaction--expand\" data-interaction-dependant=\"true\">\r            <p class=\"article-accordion__content-text\">\r                Returns terms and conditions may vary during promotional periods. For more information, you can check the \"SHIPPING AND RETURNS\" section of the product page.<br><br>\r                You have 30 calendar days from the date of purchase to return your item. Extended return period up until January 2 for all purchases made between November 14 and December 2.<br><br>\r                Return items in the following way:<br><br>\r                Return items by using a private mail or courier (you will assume the shipping costs). We recommend sending the package by certified mail for your own peace of mind. Attach the label you received with your order to the outside of the package. If you don't have the label, print and include the delivery note attached to the \"order on its way\" email and send it to the following address:<br><br>\r                BIMBA Y LOLA<br>\r                Estrada Peinador - Os Valos, 127<br>\r                36415 Mos<br>\r                Pontevedra<br><br>\r                Use the tracking number from your chosen courier company to track your return.<br><br>\rShipping costs paid at the time of purchase will not be refunded in the event of full or partial return.<br><br>\r                The items you are going to return must be in the same condition as when you received them. In compliance with current health and safety regulations and for your own safety, we do not accept returns of cosmetics, swimwear, or underwear if the hygiene seal is not intact.<br><br>\r                In-store returns are not available.<br><br>\r                For more information, please see our <a href=\"https://ci2.sf-byl.com/eu_en/company?aid=terms\">Terms and Conditions of purchase</a>.\r            </p>\r        </div>\r    </div>\r    <div class=\"article-accordion base-accordion\" data-question-id=\"return-gift\">\r        <button class=\"article-accordion__button  u-btn-clean\" data-interaction=\"expand\" data-interaction-relation=\"sibling\">\r            How to return a gift order\r        </button>            \r        <div class=\"article-accordion__content interaction--expand\" data-interaction-dependant=\"true\">\r            <p class=\"article-accordion__content-text\">\r                You have 30 calendar days from the date of purchase to return your item. Extended return period up until January 2 for all purchases made between November 14 and December 2.<br><br>\r                Return items in the following way:<br><br>\r                Return items by using a private mail or courier (you will assume the shipping costs). We recommend sending the package by certified mail for your own peace of mind. Attach the label you received with your order to the outside of the package. If you don't have the label, print and include the delivery note attached to the \"order on its way\" email and send it to the following address:<br><br>\r                Estrada Peinador - Os Valos, 127<br>\r                36415 Mos<br>\r                Pontevedra<br><br>\rUse the tracking number from your chosen courier company to track your return.<br><br>\r                The items you are going to return must be in the same condition as when you received them. In compliance with current health and safety regulations and for your own safety, we do not accept returns of cosmetics, swimwear, or underwear if the hygiene seal is not intact.<br><br>\r                For more information, please see our <a href=\"https://ci2.sf-byl.com/eu_en/company?aid=terms\">Terms and Conditions of purchase</a>.\r            </p>\r        </div>\r    </div>\r    <div class=\"article-accordion base-accordion\" data-question-id=\"exchange-product\">\r        <button class=\"article-accordion__button  u-btn-clean\" data-interaction=\"expand\" data-interaction-relation=\"sibling\">\r            Exchange a product\r        </button>            \r        <div class=\"article-accordion__content interaction--expand\" data-interaction-dependant=\"true\">\r            <p class=\"article-accordion__content-text\">\r               Exchanges cannot be made online.\r            </p>\r        </div>\r    </div>\r    <div class=\"article-accordion base-accordion\" data-question-id=\"refund\">\r        <button class=\"article-accordion__button  u-btn-clean\" data-interaction=\"expand\" data-interaction-relation=\"sibling\">\r            My refund status\r        </button>            \r        <div class=\"article-accordion__content interaction--expand\" data-interaction-dependant=\"true\">\r            <p class=\"article-accordion__content-text\">\r                BIMBA Y LOLA refunds are processed using the original payment method unless you make your return in a store and request a BIMBA Y LOLA voucher card.<br><br>\r                Once we have processed your refund, you will see the amount in your bank account within five (5) working days.\r            </p>\r        </div>\r    </div>\r</div>"
}